TEAM MCDS
TEAM MCDS · an app by MC Digital Systems LLC
Privacy Policy
Last updated: November 7, 2026
In one sentence: TEAM MCDS is the internal app for the MC Digital Systems team. Only people with an account created by an administrator can sign in. We process the work data needed to manage the team's IT requests; we do not sell your data or use it for advertising, and you can ask us to delete it by writing to contacto@mcdigitalsystems.com.
Who processes your data
The controller is MC Digital Systems LLC ("MCDS"), owner of the TEAM MCDS app and the portal requerimiento.mcds.ai. For any privacy matter, write to contacto@mcdigitalsystems.com.
Who the app is for
TEAM MCDS is an internal tool, only for MC Digital Systems staff. There is no public sign-up: each account is created by an administrator. If you are not on the team, you can download the app but you will not be able to sign in.
What data we process
| Type | What it includes | Purpose |
|---|---|---|
| Your account | Name, email, phone, role and department, and your profile photo (if you add one). | Identify you within the team and show who requests and who resolves. |
| Your work | Requests you create or handle (title, description, status), messages with your team, files and photos you attach, and announcements you read or confirm. | Run the IT request management. |
| Phone & session | Phone type (iPhone or Android), device name, app version and session identifiers. | Keep your session secure and let you sign out remotely if you lose your phone. |
| Notifications | A technical device token to send you push notifications. | Notify you when you are assigned work, there is progress or a question on your requests, you get a message or there is an announcement. |
We do not ask for or store payment data, identity documents or your location. We use no third-party advertising or trackers.
What stays on your phone
- Face ID / fingerprint: used to open the app without typing your password. Your phone stores and checks the biometric; it never reaches our servers. The app only stores, protected by that biometric, the key to sign in again.
- Camera and photos: we only use the photos you choose to attach to a request or as your profile photo.
Permissions the app asks for
The app asks for permission, and you can say no: notifications, camera and photos (to attach images), microphone (only while dictating) and Face ID / fingerprint (to sign in). You can change them anytime in your phone's settings.
Where it is stored and who helps us
To run the app, these providers process data on MCDS's behalf and only for that purpose:
- Hostinger hosts the requerimiento.mcds.ai portal that app data goes through.
- Supabase stores the database and files (photos and attachments).
- Apple (APNs) and Google (Firebase Cloud Messaging) deliver notifications on iPhone and Android.
- Resend sends the portal's e-mails to the team. They may include request details (for example, the client's WhatsApp number and e-mail) and the start of a message.
- Voice dictation: when you dictate a request's description, Apple's speech recognition turns your voice into text, and Apple may process the audio on its servers. We do not record or receive the audio: only the final text.
- Anthropic (Claude), artificial intelligence: only if an administrator sends a request to "Sol · Oficina virtual", the team's AI assistant. It receives the request's code, title, service, priority and description, and whatever the administrator writes in the task. It does not receive the name of the person who made the request or the client's WhatsApp number or e-mail. Only administrators can send it work.
Apart from these providers we do not share your data with anyone and we do not sell it.
How long we keep it
As long as you are part of the MCDS team. When you leave, the administrator deactivates your account. You can ask us to delete your personal data by writing to contacto@mcdigitalsystems.com; we do so within 30 days, except for what the law requires us to keep.
Your rights
You can ask at any time to see, correct, export or delete your data, and to close your sessions. Since accounts are created and managed by the administrator, to delete your account write to contacto@mcdigitalsystems.com or ask an IT administrator. We will reply within 30 days.
Minors
The app is only for company staff of legal age. It is not directed to minors and we do not knowingly collect their data.
Changes to this policy
If we change something important, we will update the date above and, if it affects how we use your data, we will let you know inside the app or by email.